Position: Financial Counselor
Department: Business Office
Job Description: The Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. The Financial Counselor is the patient’s point of contact for financial assistance questions. The Financial Counselor collects payments, makes payment arrangements as appropriate, creates estimates, advises patients in person and over the phone about their insurance benefits and coverage, and in some cases, assesses patient financial referrals as appropriate. The Financial Counselor assists or refers patients regarding eligibility for government programs, Habersham Medical Center’s financial assistance program, and other options for managing medical liabilities. In addition, this position will assist Registration with all matters pertaining to Revenue Cycle. Other duties as assigned by Billing Office manager.
Educational Requirements: Associates Degree and five (5) years’ experience or Bachelors Degree and two (2) years’ experience in hospital revenue cycle.