DEMOREST, Ga. – Patients have rated Habersham Medical Center (HMC) four-stars according to a recent report released by the federal government’s Centers for Medicare and Medicaid Services (CMS).

CMS rolled out their new five-star rating system, called the Hospital Compare Star Ratings, in April 2015, as part of a broader initiative to help consumers compare the quality of healthcare providers.  The results are based on patient feedback on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

“After patients are discharged from the hospital, some are randomly picked by a computer to complete the HCAHPS survey,” says Jerry Wise, HMC’s CEO. “Then, the hospitals are rated from one to five stars based on the patients’ perception of the care provided and on how the hospital compares with all other hospitals in the nation. The rating also helps determine our reimbursement rate from Medicare under the federal government’s new value-based purchasing initiative.”  

Wise adds, “HMC’s four-star rating is higher than any hospital in our market area including those in Hall, Clarke, Stephens, Banks and Franklin Counties.  Receiving high scores takes a lot of hard work and dedication, and I would like to publicly thank our staff for the excellent care they provide and would also like to thank our patients for choosing us as their healthcare provider and for their invaluable feedback.”

Hospitals are rated on 11 different measures which include:

  • Communication with Nurses
  • Communication with Doctors
  • Staff Responsiveness
  • Pain Management
  • Communication about Medicines
  • Discharge Information
  • Care Transitions
  • Cleanliness
  • Quiet at Night
  • Willingness to Recommend the Hospital
  • Overall Rating on a scale of 1-10.

More than 3,500 U.S. hospitals participate in the HCAHPS survey program and are eligible to receive the star ratings, which are released quarterly by CMS. To see the complete report, visit